Optimizing Your OSS for SLA Delivery
By John Lee and Ron Ben-Natan
Service level agreements (SLAs) offer service providers a way to distinguish themselves from their competitors in today’s volatile, hypercompetitive market...
Service-Level Agreement definition and deployment is a key issue for Internet Service Providers (ISPs) and other network service providers as they construc...
SLA book, Templates for Service Level Management and Service Level Agreement Forms. Fast and Easy Way to Write your SLA
By Gerard Blokdijk and Ivanka Menken
This book enables you to implement, or fine tune service level agreements (frequently abbreviated as SLA). A SLA a part of a service contract where the lev...
All products and company names mentioned herein are
the trademarks of their respective owners. No part of this
website may be reproduced without the prior written permission
of Computer Books Online. Prices and availability subject to
change without notice. This website may contain affiliate links and/or sponsered links.