WHAT IF DR. SEUSS WROTE COMPUTER TECH MANUALS?

If a packet hits a pocket on a socket on a port,
And the bus is interrupted as a very last resort,
And the address of the memory makes your floppy disk abort,
Then the socket packet pocket has an error to report!

If your cursor finds a menu item followed by a dash,
And the double-clicking icons put your window in the trash,
And your data is corrupted 'cause the index doesn't hash,
Then your situation's hopeless, and your system's gonna crash!

If the label on your cable on the gable at your house,
Says the network is connected to the button on your mouse,
But your packets want to tunnel to another protocol,
That's repeatedly rejected by the printer down the hall.

And your screen is all distorted by the side effects of gauss,
So your icons in the window are as wavy as a souse,
Then you may as well reboot and go out with a bang,
'Cause as sure as I'm a poet, the sucker's gonna hang!

When the copy of your floppy's getting sloppy on the disk,
And the microcode instructions cause unnecessary RISC,
Then you have to flash your memory and you'll want to RAM your ROM,
Quickly turn off your computer and be sure to tell your mom!

Why we should feel sorry for tech support people:

A woman called the help desk with a problem with her printer. The tech asked her if she was "running it under Windows." The woman then responded, "No, my desk is next to the door. But that is a good point. The man sitting in the cubicle next to me is under a window, and his is working fine."

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Tech Support: "OK Bob, let's press the control and escape keys at the
same time. That brings up a task list in the middle of the screen. Now
type the letter 'P' to bring up the Program Manager."
Customer: "I don't have a 'P'."
Tech Support: "On your keyboard, Bob."
Customer: "What do you mean?"
Tech Support: "'P' on your keyboard, Bob."
Customer: "I'm not going to do that!"

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Overheard in a computer shop:
Customer: "I'd like a mouse mat, please."
Salesperson: "Certainly sir, we've got a large variety."
Customer: "But will they be compatible with my computer?"

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I once received a fax with a note on the bottom to fax the document
back to the sender when I was finished with it, because he needed to
keep it.

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Customer: "Can you copy the Internet for me on this diskette?"

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I work for a local ISP. Frequently we receive phone calls that go
something like this:
Customer: "Hi. Is this the Internet?"

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Some people pay for their online services with checks made payable to
"The Internet."

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Customer: "So that'll get me connected to the Internet, right?"
Tech Support: "Yeah."
Customer: "And that's the latest version of the Internet, right?"
Tech Support: "Uhh...uh...uh...yeah."

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Tech Support: "All right...now double-click on the File Manager icon."
Customer: "That's why I hate this Windows -- because of the icons -- I'm
a Protestant, and I don't believe in icons."
Tech Support: "Well, that's just an industry term sir. I don't
believe it was meant to --"
Customer: "I don't care about any 'Industry Terms'. I don't believe
in icons."
Tech Support: "Well...why don't you click on the 'little picture' of a
file cabinet...is 'little picture' OK?"
Customer: [click]

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Customer: "My computer crashed!"
Tech Support: "It crashed?"
Customer: "Yeah, it won't let me play my game."
Tech Support: "All right, hit Control-Alt-Delete to reboot."
Customer: "No, it didn't crash -- it crashed."
Tech Support: "Huh?"
Customer: "I crashed my game. That's what I said before. I crashed my
spaceship and now it doesn't work."
Tech Support: "Click on 'File,' then 'New Game.'"
Customer: [pause] "Wow! How'd you learn how to do that?"